FAQ

• You will receive an email with a tracking number once your product has been sent.
• You can also login to your account for the tracking link.
• Download Shopify Shop app can also help you to keep track of your order.

If your order has not yet been shipped from our warehouse, please Contact Us via support@whimvoy.com as soon as possible to help. However, after your order has been dispatched, we are unable to change or cancel it.

• We accept PayPal for instant checkout
• Credit/Debit cards, including Visa, Mastercard, Maestro, JCB, American Express, Discover & Diners Card are all supported.
• If you have any questions related to payment, feel free to Contact Us

Refunds will be made to your original payment method, usually taking up to 10 business days. If you want to know more about refund information, please contact our Customer Service Team

• We offer free standard shipping on orders above $49 to most countries.
• We also offer a fast shipping method. However, it would cost extra money for customers. For detailed cost information, please check our Shipping Information.

Yes. We ship to most countries in the world. You can check the list on our Shipping page. If you can't find your country on the shipping page, kindly drop us an email and we'll do our best to get your country covered in the near future.

• For standard shipping, it usually takes about 7-15 days to deliver. For express (fast) shipping, it usually takes about 5-10 days to deliver.
• Processing time typically takes between 1-5 business days. Orders placed on weekends or holidays will be processed after the next 1-2 business days.
• The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It may take longer than the expected date due to an invalid address, customs clearance procedures, or other causes.
• Please check our Shipping Information to see how many days your items take for delivery as different international destinations have different delivery times.

Once the items are shipped, the address cannot be changed. If your order hasn't been shipped out, please contact Customer Service immediately to change your address before the shipment.

Customs policies and import duties depend on the local policy of the country. WHIMVOY can not fully be held responsible for any import tax that may occur.

• You may refund or exchange your item(s) within 30 days of delivery. After 30 days from delivery, no returns will be accepted.
• Please make sure the product is undamaged, unused, with the original receipt and packaging.
• Returns are free if the product you received is wrong or defective, otherwise, shipping charges will be borne by you.
• For more details, please check our Return & Exchange Policy

For immediate return service, Contact Us to start a return request.

Refunds will be made to your original method of payment, and usually take up to 5 business days. If you want to know more about refund information, please contact our Customer Service Team.

It depends on what types of returns you make. Returns are free if the product you received is wrong or defective, otherwise, shipping charges are likely to be borne by you. For more information, please check our Return & Exchange Policy.